The Firewall is showing disabled under the Devices tab on the Banyan app as shown below but Windows is showing enabled.
The Banyan app detects if the firewall is on or off by looking at the Private and Public Profile states to determine whether they are ON or OFF.
To verify, open a Command Prompt window and run the following command and make sure the state is set to ON:
netsh advfirewall show allprofile
If the Public or Private profile is set to OFF, turn it On by running the following command with Administrative privileges in Command Prompt. This can be done by running Command Prompt as Administrator. If you do not have administrative permissions. Please contact your internal IT department for assistance.
To set Public profile state to on using the command:
netsh advfirewall set publicprofile state on
To set Private profile state to on using the command:
netsh advfirewall set privateprofile state on
After the change is made, navigate back to the Banyan App and click on "Send Device Features" for the app to detect the change immediately. This can be found under the Cog Icon > Settings > Send Device Features.
If Banyan still is not detecting the firewall, please have your Administrator open a ticket with Banyan Support and provide the output of netsh advfirewall show allprofile in the command prompt as well as the app logs. More information on app log locations can be found here: https://support.banyanops.com/support/solutions/articles/44001900209-where-is-the-banyan-desktop-app-data-folder-located-
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