Michael Aghajanian

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Activity overview

Latest activity by Michael Aghajanian
  • Michael Aghajanian created an article,

    Banyan and Okta IdP Factor Configuration

    NOTE: This integration requires an Okta feature called "IdP Factor" that Okta still considers EARLY ACCESS. Use at your own risk.PrerequisitesIn order to set up this integration, you need administr...

  • Michael Aghajanian created an article,

    Firefox certificate error - Linux

    TABLE OF CONTENTS Overview Export the Banyan device certificate and root certificate from Chrome Import the Banyan certificates to Firefox   Overview Linux users using Firefox browser might get a...

  • Michael Aghajanian created an article,

    Where is the Banyan Desktop App Data Folder Located?

    The Banyan Desktop App keeps a small amount of data on the local filesystem to store things like device certificates, log files, and configuration. While it's not normally necessary to look in this...

  • Michael Aghajanian created an article,

    Missing Access Events on the Banyan console

    TABLE OF CONTENTSOverviewChecking Netagent logsSolutionOverview You will notice that some access events are missing on the Banyan command center. This might happen when Banyan rate limiting is trig...

  • Michael Aghajanian created an article,

    Authentication Error: "Could not read response from authserver"

    After entering the invite code on the Banyan App, you may see the following error in your browser:This error occurs if you have not integrated Banyan with your Identity Provider.Follow the below li...

  • Michael Aghajanian created an article,

    Ticket Priorities

    We ask our customers to please follow these guidelines when opening a ticket:Priority LevelDescriptionUrgent (P1)Business outage with revenue impact. Examples:Unable to access the Command Center.Al...

  • Michael Aghajanian created an article,

    Upgrade Access Tier on AWS CloudFormation

    TABLE OF CONTENTSIntroduction Check the BanyanPackage parameterUpgrade to latest versionIntroductionThere are times when you need to upgrade your Access Tier or may want to in order to utilize a ne...

  • Michael Aghajanian created an article,

    What does the “Device Verification Error” Mean?

    TABLE OF CONTENTSHow to check if your device certificate is expiredRenew an expiring device certificate (Banyan App v.1.13.0+)Obtain a new device certificate (Banyan App v.1.13.0+)When attempting t...

  • Michael Aghajanian created an article,

    How Do I Improve My TrustScore?

    TABLE OF CONTENTSOverviewDesktop AppPreferred AppsMobileAppAuto-Update is EnablediOSAndroidNot JailBrokenScreenLock EnablediOSAndroidOverviewIf your device TrustScore falls below your organization’...

  • Michael Aghajanian created an article,

    What's New in Desktop App 2.0?

    With an enhanced design and improved functionality, Banyan Desktop App v.2.0 brings our biggest app update yet. This article walks through a few changes you will notice when updating your Banyan De...