Michael Aghajanian
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Articles
Recent activity by Michael Aghajanian-
Firefox certificate error - Linux
TABLE OF CONTENTS Overview Export the Banyan device certificate and root certificate from Chrome Import the Banyan certificates to Firefox Overview Linux users using Firefox browser might get a...
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Banyan and Okta IdP Factor Configuration
NOTE: This integration requires an Okta feature called "IdP Factor" that Okta still considers EARLY ACCESS. Use at your own risk.PrerequisitesIn order to set up this integration, you need administr...
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Where is the Banyan Desktop App Data Folder Located?
The Banyan Desktop App keeps a small amount of data on the local filesystem to store things like device certificates, log files, and configuration. While it's not normally necessary to look in this...
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Missing Access Events on the Banyan console
TABLE OF CONTENTSOverviewChecking Netagent logsSolutionOverview You will notice that some access events are missing on the Banyan command center. This might happen when Banyan rate limiting is trig...
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Authentication Error: "Could not read response from authserver"
After entering the invite code on the Banyan App, you may see the following error in your browser:This error occurs if you have not integrated Banyan with your Identity Provider.Follow the below li...
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Upgrade Access Tier on AWS CloudFormation
TABLE OF CONTENTSIntroduction Check the BanyanPackage parameterUpgrade to latest versionIntroductionThere are times when you need to upgrade your Access Tier or may want to in order to utilize a ne...
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Ticket Priorities
We ask our customers to please follow these guidelines when opening a ticket:Priority LevelDescriptionUrgent (P1)Business outage with revenue impact. Examples:Unable to access the Command Center.Al...
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What does the “Device Verification Error” Mean?
TABLE OF CONTENTSHow to check if your device certificate is expiredRenew an expiring device certificate (Banyan App v.1.13.0+)Obtain a new device certificate (Banyan App v.1.13.0+)When attempting t...
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How Do I Improve My TrustScore?
TABLE OF CONTENTSOverviewDesktop AppPreferred AppsMobileAppAuto-Update is EnablediOSAndroidNot JailBrokenScreenLock EnablediOSAndroidOverviewIf your device TrustScore falls below your organization’...
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What's New in Desktop App 2.0?
With an enhanced design and improved functionality, Banyan Desktop App v.2.0 brings our biggest app update yet. This article walks through a few changes you will notice when updating your Banyan De...